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Determinants of Job Satisfaction and Employee Performance in Classified Hotels

Author:

R. A. D. D. N. Ranatunga

Rajarata University of Sri Lanka, Mihintale, LK
About R. A. D. D. N.
Department of Tourism & Hospitality Management, Faculty of Management Studies
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Abstract

This study aims to identify the Relationship between Pay, Promotion, Supervision, Co-workers and Work itself of Job Satisfaction and Job Performance among Employees in Classified Hotels. Though the available literature does not provide sufficient empirical evidence to the respective study. Hence, the objective of this study was to find out Relationship between Pay, Promotion, Supervision, Co-workers and Work itself of Job Satisfaction and Job Performance among Employees in Classified Hotels. The study was chosen 150 non–executive employees as the sample and used the convenience sampling method. Moreover, the study used a structured questionnaire to collect the data. Internal consistencies of the questionnaire were measured using the reliability static Cronbach’s alpha. Frequencies, univariate analysis, Pearson’s correlation, T-test and multiple regression analysis as multivariate analysis were the analysis which used in the study. The results of the correlation coefficient were shown that pay, promotion, co-workers, supervision, work itself has a significant positive relationship with job performance and it emphasized that the factors pay and co-workers have a strong relationship with job performance. According to the multiple regression analysis, the model was strongly fitted to the data and 40.6% variance of job performance was explained by pay, promotion, co-workers, supervision and work itself of job satisfaction. Consequently, it can be recommended that future researchers should concern about the other factors which may also have a relationship with job performance. Lastly, it can be concluded that there is a significant positive relationship between selected factors of job satisfaction and job performance of employees in Classified Hotels. Based on the findings of the study, it is recommended for management to advance and sustain job satisfaction in the hotel industry to deepen the job performance of employees.
How to Cite: Ranatunga, R. A. D. D. N. (2020). Determinants of Job Satisfaction and Employee Performance in Classified Hotels. TRIVALENT ත්‍රිසංයුජ: Journal of Archaeology, Tourism & Anthropology, 1(2), 13–35. DOI: http://doi.org/10.4038/tjata.v1i2.35
Published on 30 Dec 2020.
Peer Reviewed

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